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GENERAL TERMS & CONDITIONS OF SALE TO CONSUMERS

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

1. General

This Web Site is intended for consumers and business customers wishing to order A0Supplies products (“Products”) online for delivery worldwide. The terms and conditions under which the Products are offered for sale on this Web Site are set out below. By ticking the “I have read and agree” box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. A0Supplies reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site.

2. Placing Your Order

2.1.

To place an order you must be 18 years of age or over, be accessible by non mobile telephone and have a valid email address

2.2.

You may place an order by:

2.2.1.

filling in the order form on the Web Site after logging into or creating your personal account and clicking on the appropriate submission button;

A0Supplies will not accept orders placed in any way other than those listed above.

2.3.

When you place your order, A0Supplies will issue you with a Web Order Number. A0Supplies will do this via the Web Site. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4.

By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. A0Supplies may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission.

2.5.

If A0Supplies accepts your order, A0Supplies will notify you of our acceptance by issuing an order confirmation. A0Supplies will send your order confirmation to you by e-mail The order confirmation will be effective as of the date on which the order confirmation is sent to you. If A0Supplies cannot accept your order, A0Supplies will attempt to contact you by email or telephone or post.

2.6.

Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Web Site.

3. Supply of Your Products

Subject to these terms and conditions, A0Supplies will supply to you the Products indicated on your order confirmation.

4. Prices

4.1.

All prices are in Euros. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are exclusive of VAT, recycling levies, shipping and handling costs and duties, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including all taxes, recycling levies, duties, handling and shipping charges.

4.2.

European Union intra-community purchases can be made via the Web Site.

4.3.

Delivery costs, where applicable, are payable by you as indicated on your invoice.

5. Paying for Your Products

5.1.

You may pay for your Products by the methods of payment as may be displayed on the payment paragraph of the Web Site from time to time.

5.2.

You must pay in the currency as indicated on your invoice.

5.3.

If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your invoice or on the moment of shipment of your Products. A0Supplies will not commence the manufacture of your Products neither will A0Supplies supply the Products to you nor perform the services until your credit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If A0Supplies does not receive such authorisation A0Supplies shall inform you accordingly. A0Supplies reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.

6. Delivery of Your Products

6.1.

Orders will not be accepted and Products will not be delivered to any address in Somalia, Iran or North Korea.

6.2.

A0Supplies will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by A0Supplies are best estimates only and A0Supplies shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered is out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by A0Supplies.

6.3.

Title to and risk of loss in your Products will pass to you on delivery of the Products

6.4.

Upon delivery of the Products to the carrier A0Supplies will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form or by post.

7. Exchanges, Returns and Refunds

7.1.

If you are not satisfied with any Product or the terms of any entitlement to services you have purchased from A0Supplies for any reason, you may return the Product to A0Supplies or cancel the entitlement to services and obtain a refund of the price of the returned Product (except gift wrapping costs and any such other charges) or service entitlement provided that you contact A0Supplies within four-teen (14) calendar days as of the date of delivery of the Product. If you choose to return a Product, transportation charges will apply. Transportation charges will be communicated to you when you arrange for Product return.

Please note that you MAY NOT RETURN a Product and claim a refund if the Product concerned is:

a)

software which A0Supplies supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Web Site; or

b)

A personalised and/or customised product made in accordance with your specifications. You may not obtain a refund for a service if you have commenced use of a/the service.

7.1.1.

If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please contact A0Supplies via email. you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges referred to in paragraph 7.1 will not be applied.

7.1.2.

If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to A0Supplies for a refund, subject to the payment of the transportation charges and provided:

  • You inform A0Supplies of your decision to cancel the contract within four-teen (14) calendar days as of the date of delivery of the Product or the date you purchased the services; and

  • The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and

  • The Product(s) are returned in accordance with paragraph 7.3 below. Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure


7.2. Gift Refunds

7.2.1.

A gift is defined as a product ordered and paid for by a third party, where gifting options (messaging/gift wrapping) have been used as part of the order.

7.2.2.

If you return a gift purchased for you by a third party via this Web Site, you'll receive a gift voucher (valid for one (1) year as of the date indicated on the voucher) for the value of your return, which you may use as part or full payment for future purchases from this Web Site. Note that if the value of the purchase is less than the value of the gift voucher, you will lose the portion of the voucher which is not used. The gift package itself is not returnable.

Don't worry; A0Supplies will not let the person who sent you the gift know about your return.

7.2.3.

Gift Voucher Refunds

If you return an item for which you used a gift certificate as part or full payment, A0Supplies will refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction.

7.3.

Steps to Follow to Claim a Refund:

(i) Please contact A0Supplies via email to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number.

(ii) A0Supplies will subsequently arrange for the Product(s) to be collected by its nominated carrier. Depending on which carrier it is, you will either be asked to contact them, or in the case of larger items you will be called to arrange a collection time

(iii) before returning any Product(s) please check that you have:

  • Received a RMA number from A0Supplies (issued on request);

  • Enclosed all accessories, in box warranties and other material supplied unless informed otherwise;

  • Used all packaging that was originally supplied;

  • Clearly displayed the returns address and the RMA number;

  • Sealed the packaging securely.

(iv) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.

(v) Please note that A0Supplies reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs 7.1.2 and 7.3.

8. Warranty

8.1.

A0Supplies-branded Product Warranty

A0Supplies warrants the Products as set forth on the warranty card supplied with the Product and/or as may be stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Web Site. With respect to software, no warranty shall apply other than as expressly set forth in the applicable license agreement. Should the Product supplied by A0Supplies not comply with the applicable warranty A0Supplies shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law A0Supplies hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.

8.2.

Non-A0Supplies-branded/Third-party Products

For non A0Supplies-branded Products (including non A0Supplies branded products contained in product bundles or promotions), all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to A0Supplies by phone.

8.3.

IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.

9. A0Supplies Liability

9.1.

These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

9.2.

Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on A0Supplies regarding the supply of Products or the provision of Services except as expressly stated in the contract.

9.3.

Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, A0Supplies will not be responsible for ensuring that the Products are suitable for your purposes

9.4.

Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

9.5.

SUBJECT TO CLAUSE 9.4 A0Supplies WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.A0Supplies MAXIMUM AGGREGATE LIABILITY UNDER THE CONTTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO A0Supplies IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.

9.6.

This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

10. Contacting A0Supplies

You can contact A0Supplies:

  • by using the form located here;

  • When contacting us, you must quote your Web Order Number.

11. Data Protection

11.1.

Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

11.2.

By placing your order, you agreed and understand that A0Supplies may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the A0Supplies Privacy Policy which is available by clicking on the button “Privacy Policy” in the footer of this Web Site. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from A0Supplies please follow the update procedure set forth in the A0Supplies’s Privacy Policy.

12. Circumstances beyond A0Supplies reasonable control

A0Supplies will make every effort to perform A0Supplies’ obligations under the contract. However, A0Supplies cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, A0Supplies will perform our obligations as soon as reasonably possible.

13. Disagreements Governing Law and Jurisdiction

A0Supplies will try to solve any disagreements quickly and efficiently. If you are not happy with the way A0Supplies deals with any disagreement and you want to take court proceedings, you must do so within The Netherlands of sale law and courts. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.

14. General

14.1.

Neither A0Supplies failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

14.2.

The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

15. Special terms for customisation/personalisation

15.1.

Order and acceptance – customised products

While A0Supplies honours most designs, A0Supplies cannot honour all of them. Some may contain among other things trade marks of third parties that you (or A0Supplies) do not have the right to use. Others may contain material that we consider inappropriate or simply do not want to place on our Products. Unfortunately, at times this means that A0Supplies may decline your order that may otherwise seem unobjectionable. If your design is, in our sole opinion, unacceptable, your order may be immediately rejected or your purchase will be cancelled at a later stage – if so, you will be notified by e-mail or post and A0Supplies reserves the right to cancel the applicable order confirmation.

15.2.

Content Restrictions

You agree not to use the Web Site or service:

  • To upload, order for print, or otherwise transmit or communicate any material for any unlawful purpose or that is obscene, offensive, blasphemous, pornographic, sexually suggestive, deceptive, threatening, menacing, abusive, harmful, an invasion of privacy, supportive of unlawful action, defamatory, libellous, vulgar, violent, or otherwise objectionable

  • To upload, order for print, or otherwise transmit or communicate any material that depicts celebrities or celebrity likenesses, regional, national or international leaders or politicians, current or former world leaders, convicted criminals, newsworthy, notorious or infamous images and individuals, or any material that is vintage in appearance or depicts images from an older era;

  • To upload, order for print, or otherwise transmit or communicate any material that you do not have a right to transmit or communicate under any contractual or fiduciary relationship or which infringes any copyright, trademark, patent or other intellectual property right or any moral right of any party;

  • To upload or otherwise transmit any material which is likely to cause harm to this Web Site or anyone else's computer systems, including but not limited to that which contains any virus, code, worm, data or other files or programs designed to damage or allow unauthorised access to this Web Site or which may cause any defect, error, malfunction or corruption to the service; and

  • You agree that if A0Supplies, in its sole discretion, determines that any material you submit may not meet these content requirements, A0Supplies shall reject your order. A0Supplies reserves the right to charge a processing fee of 15 EURO for each design that you submit as an order which violates our content restrictions.

In addition, in the event you violate one of these Content Restrictions and you intentionally publicise such violation, you acknowledge that A0Supplies will suffer substantial damage to its reputation and goodwill and that you can be liable for causing such substantial damage.

Your design or personalisation of the Product (a.o. the color combination) shall be created by yourself, or, to the extent this is not the case, you hereby guarantee that you are authorised to use the design or the personalisation created by a third party..

Please understand that although A0Supplies reserves the right to decline your design or personalisation, you are solely responsible for your design and personalisation, and A0Supplies has no obligation to review your design or personalisation.

You agree that you will have no (intellectual property) rights in the design or your personalisation. To the extent any intellectual property rights would be applicable to your design or personalisation; these rights shall vest in A0Supplies. By submitting your order, including your design and personalisation, to A0Supplies, you transfer all intellectual property rights you may have in the customised product to A0Supplies. To the extent that such transfer is not valid, you grant A0Supplies, by submitting the customised product to us, order, an exclusive, fully paid, perpetual, royalty-free license to use your design and personalisation in the widest sense of the word, including, but not limited to copy, edit, modify, publicly display, digitise, reproduce and distribute and to sublicense (parts of) this right as we see fit. You agree and understand that you shall have no claim against A0Supplies or any other party in the event a design or personalisation similar to yours is used or designed.

Your design and personalisation qualify as what A0Supplies calls “User Content”. The article about User Content in article 6 of the Terms of Use, which are available by clicking on the “Terms of Use” link in the footer of this Web Site, is applicable to your design and personalisation, save where that article conflicts with this article about user content; in such event this article shall supersede.

The name “A0 Supplies”, "A0Supplies", and the A0Supplies Logo are the property of A0supplies. All Rights Reserved.

Unless otherwise specified, all our products are fully qualified and proven compatible toners and ink.

The company names, product names and part numbers are for descriptive purposes only to show compatibility and are the property of their respective owners.
A0Supplies, Vouersweg 106, 6161AG, Geleen, the Netherlands, Chamber of Commerce: 14.05.97.49, Phone: +31(0)46 4759665.
© 2017 A0Supplies. All Rights Reserved.